B2B Digital Operations Executive

MANPOWER SEÇME VE YERLEŞTİRME HİZ.LTD.ŞTİ.

We are looking for a "B2B Digital Operations Executive" for our multinational client which is operating in the FMCG sector. 

•  Bachelor’s degree in related fields,

•  Advanced level of English (speaking, writing and reading)

•  Strong communication, planning skills and result oriented,

•  Able to manage customer demand and order processes from start to finish

•  Strong problem-solver 

•  Ability to analyze and report

•  Informed and interested in e-commerce and digital channels

•  Military service of male candidates completed.

JOB DESCRIPTION

•  Managing the digital transformation in field and customer topics

•  Planning B2B training agendas for field, distributor, call center etc. teams

•  Following KPIs & goals of customer support platforms (call center, whatsapp)

•  Establishing communication between B2B team and DT field organization, ensuring mutual information flow

•  Determining the process improvement topics related to the operation and including them in the business plan and following them

•  Defining campaigns and promotions specific to customer segments and supporting reporting