IT Business Analyst

MetLife Emeklilik ve Hayat A.Ş.

Job Description

• Provide a bridge role between IT and the business, communicating and, indeed, translating between different perspectives or views about business operations using different vocabulary to match those views.
• Communicate and translate required business process capabilities and outcomes effectively between business process areas and supporting departments.
• Ensures proper coordination between the IT organization, process development department and process owners by making process development department define conceptual and logical levels of details.
• Determine and document the impact of process changes for the process owner at system level.
• Work within guidelines driven from enterprise architecture by the business process architect when determining the current "as is" state of a business process, and update current-state business process documentation as needed.
• Understand at a high level how implemented applications support business processes under consideration for change.
• Contribute to the definition, development, implementation and maintenance of the business process improvementmethodology to be employed.
• Input process model and rule changes into Business Process Management Systems (BPMSs) and other Business Process Management Tools (BPMTs).
• Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and advanced optimization techniques.

Requirements

• Bachelor's degree in computer science, industrial engineering, business, system analysis with related business discipline experience. 
• Advanced proficiency in written and verbal English.
• Minimum 5 years of process improvement experience, especially experience that leverages technology as part of the solution.
• Hands-on experience with process modeling, analysis and simulation tools.
• Business domain experience in the process areas being supported.
• Excellent interpersonal, verbal and written communication, including great presentations.
• Able to facilitate small groups in workshop settings.
• Ability to work within high-performing virtual teams and highly collaborative.
• Builds excellent relationships with key internal and external customers based on trust and confidence.
• Interested in both short-term results and long-term goals.
• Processes strong intellectual integrity.
• The ability to translate business goals and metrics into business process outcomes and related business cases for specific projects.
• Background in root cause, bottleneck, impact and other process (not systems) analysis methods.
• Knowledge of finance, accounting, valuation and metrics development; statistical analysis skills are a plus.
• Familiarity with application delivery methods.